More and more documents are being digitized nowadays in order to archive them or pass them on. Usually, this is done by scanning or photographing. However, poor exposure, blurriness or insufficient resolution can
CIB PDF Expert Support
If you have technical problems or questions about the application, you can contact our support team via a personal support request in our ticket system, by telephone, by e-mail or by remote maintenance via the Internet with direct access to your screen.
Do you have a support contract?
If you have a support contract with us as part of licensing with your company, the support service is already included for you.
Do you have a disability?
We offer our licenses and support completely free of charge to people with disabilities.
Users without a support contract and without a disability
Licensees without a support contract or users of the free version are charged 40 EUR (plus VAT) per started quarter hour for the support service. The charged support unit is 15 minutes. *
For licensees without a support contract and without disability: The service is charged. We charge all requests on the phone, personal ticket requests, remote maintenance services and e-mail requests at this rate.
For convenience, a contract is formed by implied action. Telephone answers and appointments for remote maintenance are available during our support hours. Written answers to questions in the ticket system or e-mails can also be obtained outside of support hours.